Absolutely! We encourage a meet and greet for all new guests. Go to our contact page and reach out to us.

Food
To avoid any upset stomachs due to a change in diet, we ask you to bring their food that will accommodate their entire stay.

Beds & Blankets
You are welcome to bring along items like a bed or an extra blanket that may make your pet’s stay more comfortable.

Medications
All medication must be brought in the prescription bottle or original packaging along with pill pockets if your dog will not eat them with their food.

*Additional charges will apply if The Dog’s Den supplies the pill pockets.

Collar and Leash
You are required to have a flat buckle collar. No prong/choke chains are allowed after arrival. We kindly request you take leashes home with you to minimize the risk of misplacement.

**Additional charges will apply if the The Dog’s Den supplies the collar.

Toys
Please limit your pet’s toys to 2 (two) that are safe for unsupervised play.

**Please note that we cannot be held responsible for any loss or damage to these items. The safety of your companion is our utmost priority, and we reserve the right to make decisions accordingly.

Yes, they can! Dogs from the same household can often share a kennel if small enough! We prioritize their well-being, considering size, breed, and whether they eat comfortably together in new environments.

We closely monitor all guests and may separate them if needed for a stress-free stay. Even familiar companions can get overwhelmed in unfamiliar places.

** It is important to note that our boarding fees are per pet. While a shared kennel can be an option, caring for two pets together requires extra attention to ensure their individual needs are met.

No there is not a discount applied to both dogs sharing a kennel. To ensure we can meet the individual needs of all our pet guests, our boarding fees apply to each pet.

While sharing a kennel can be a great option for your dogs, it sometimes requires extra attention. We also want to prioritize their comfort and compatibility throughout their stay. This means we might recommend a separate kennel if any concerns arise. This flexibility ensures a stress-free and enjoyable experience for all.

We require:

1. Proof of vaccinations from your pet’s veterinarian are required for all Boarding, Daycare and Grooming/Spa services.

2. We can only confirm reservations once we have up-to-date vaccination records on file.

3. Bordetella must be administered at least 2 weeks prior to your pet’s arrival.

4. All puppies must be 4 months of age and have completed their required vaccinations. Required vaccinations: • Rabies: 1 or 3 years • DHLPP: 1 year • Bordetella: 1 year (at least 2 weeks prior to arrival) • Canine Influenza Vaccine: highly recommended but not required at this time (subject to policy change)

Boarding is available 365 days a year. The following holidays require a minimum two day stay.

• New Year’s Eve/Day

• Easter Sunday

• Memorial Day

• Independence Day (July 4th)

• Labor Day

• Thanksgiving Day

• Christmas Day

Our Peak/Holiday periods are:

• Week of New Years

• Easter/Spring Break

• Memorial Day Weekend

• Week of July 4th

• Labor Day Weekend

• MEA Weekend

• Thanksgiving Weekend

• Week of Christmas

***Peak and Holiday rates are not charged at a higher rate for Boarding.

***Daycare and Spa Service are not available to the public on the above-mentioned holidays or weekends.

In order to avoid loss of a guest’s deposit, here are the cancellation policies:

Cancellation Notice: at least two days before the scheduled arrival date.

No-Show Charge: a minimum of one day will be charged.

Peak/Holiday Season:

Cancellation Notice: At least seven days before the scheduled arrival date.

No-Show Charge: a minimum of two days will be charged.